If, for any reason, you are not satisfied with the item within 5 days from the receipt date, you may return it in its original, unused condition along with a copy of the order. We will then refund your money, excluding the delivery cost. Please note that return postage costs cannot be covered by us. When returning the item, use registered mail as Memorial Urns Australia cannot be held responsible for any loss, damage, or discrepancies during transit. Ensure you retain proof of postage. Contact us at info@nationalurns.com.au for a return address.

We appreciate your understanding and cooperation.